Opening hours:

The reception is open every at 08.00 – 21.00
Phone time from 8:00 to 20:00

In the winter season, arrivals are only available by pre-booking

If you wish to arrive outside of opening hours, please book online
or contact us on tel. 32 94 20 07

Information about complaints

A complaint concerning a product or a service purchased from us may be submitted to:

The Danish Competition and Consumer Authority, Center for Complaint Resolutions, Carl Jacobsen Vej 35 2500 Valby. You can file a complain to the Center for Complaint Resolutions via
The European Commission Online Dispute Resolution portal can also be used when filing a complaint. This is particularly relevant for consumers residing in an EU country. Complaints can be filed here: When filing a complaint through the EU ODR portal you will need to enter our e-mail address