The reception is open every at 09.00 – 12.00
In the winter season, arrivals are only available by pre-booking
If you wish to arrive outside of opening hours, please book online
or contact us on tel. 32 94 20 07
Information about complaints
A complaint concerning a product or a service purchased from us may be submitted to:
The Danish Competition and Consumer Authority, Center for Complaint Resolutions, Carl Jacobsen Vej 35 2500 Valby. You can file a complain to the Center for Complaint Resolutions via forbrug.dk
The European Commission Online Dispute Resolution portal can also be used when filing a complaint. This is particularly relevant for consumers residing in an EU country. Complaints can be filed here: http://ec.europa.eu/odr. When filing a complaint through the EU ODR portal you will need to enter our e-mail address firstname.lastname@example.org.